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Refund and Returns Policy

FurEver Bougie — Refund & Returns Policy

Last updated: April 28, 2026

Overview

At FEB, every product is made to order and custom-printed just for you through our print-on-demand production partner. Because of this, our refund and returns policy reflects the nature of on-demand manufacturing — we cannot accept returns for change of mind, but we fully stand behind the quality of every item we ship.

This policy currently applies to our apparel line (shirts). Our upcoming product lines — including coffee mugs and water bottles — will be covered under the same policy once available.

Our 30-Day Quality Guarantee

If your order arrives damaged, defective, or incorrect, we will make it right — at no cost to you — within 30 days of your estimated delivery date.

To submit a claim, please provide:

  • Your order number
  • A clear photograph showing the issue (damage, print defect, wrong item, etc.)
  • A brief description of the problem

Once verified, we will issue a free reprint and ship your replacement at no charge.

What We Cover

We will issue a free reprint for the following:

  • Items that arrive visibly damaged or broken
  • Significant print defects (fading, misalignment, incorrect colors)
  • Wrong item or size received due to a fulfillment error on our end
  • Packages confirmed lost in transit (not delivered within the carrier’s estimated timeframe)

What We Do Not Cover

Because every item is produced on demand specifically for you, we are unable to accept returns or issue refunds for:

  • Incorrect size ordered by the customer — please review our size guide carefully before placing your order
  • Change of mind or buyer’s remorse after an order has been placed or is in production
  • Damage caused after delivery (washing errors, misuse, or general wear and tear)
  • Orders where an incorrect shipping address was entered at checkout
  • Items returned to us without prior written approval

Please do not send items back to our production facility without contacting us first. Unsolicited returns cannot be processed.

Refunds

In cases where a replacement cannot be fulfilled, a full refund will be issued to your original payment method. Refunds are processed within 5–10 business days, depending on your bank or card provider.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank account or card statement again
  • Contact your credit card company — posting can be delayed
  • Contact your bank directly for processing status
  • If you’ve done all of the above and still have not received it, please contact us at returns@fureverbougie.store

Sale Items

Items purchased at a sale or discounted price are eligible for a free reprint only if they arrive damaged, defective, or incorrect. Sale items are not eligible for refunds based on preference.

Exchanges

We do not offer size or style exchanges, as each item is produced on demand at the time of your order. If you received a defective or incorrect item, we will send a replacement at no charge. Please contact us at {email address} to begin the process.

Gifts

If your item was purchased as a gift and arrives damaged or defective, the gift recipient may contact us directly to initiate a reprint or store credit.

If the order was not marked as a gift at the time of purchase, the resolution will be directed to the original purchaser.

How to Submit a Claim

  • Email us at returns@fureverbougie.store with the subject line: Order Issue — [Your Order Number]
  • Include clear photos of the item and the issue
  • Our team will respond within 2 business days
  • If approved, your reprint will be initiated promptly

Contact Us

Have questions? We’re happy to help.

Email: info@fureverbougie.store

Website: https://fureverbougie.store

This policy will be updated when harness and leash products are added to the FEB store.